Your order becomes binding as soon as we have accepted it. All orders are subject to availability.

Charlotte Jade do not take responsibility for over or under ordering of wallpaper, fabric or any other products.

You as the buyer are responsible for checking and confirming that you are satisfied that all details and aspects of your order are correct and suitable for your requirements and specifications including without limitation measurements, dimensions, product features, access and delivery.

We reserve the right to refuse to supply any individual or company.

Intellectual Property & Content

This website is an official website of Charlotte Jade and the copyright and the database rights are owned by Charlotte Jade.

All images and content remain the property and copyright of Charlotte Jade. You are not permitted to reproduce, duplicate or manipulate any of the content and/or images without the explicit consent of Charlotte Jade.

Accuracy of Content

Every effort has been made to ensure all the product details, descriptions & prices are correct.

All content displayed throughout the website is provided in good faith and although every effort has been made to ensure the colours and quality appear as accurately as possible it cannot be guaranteed that your computer monitor will display the colours as per the goods you have purchased. No responsibility can be accepted for these variations.

Before purchasing a product you may want to purchase wallpaper/fabric samples, at a small cost, to avoid any disappointment upon delivery. Please email: info@charlotte-jade.co.uk to order samples.


Wallpaper descriptions, dimensions and weights are given by Charlotte Jade to the buyer and are stated in good faith but are approximate only.

Charlotte Jade standard wallpapers are sold by the roll 52cm by 10m in coated or uncoated wallpaper finish. Other finishes are available upon request.

Precise colour matching cannot be guaranteed between different batches. If you are re-ordering to match an existing product please contact us at info@charlotte-jade.co.uk and highlight your batch number to which we will endeavour to ensure a product from that batch is delivered to you, however this cannot be guaranteed due to stock availability and therefore it is advised to order all rolls together.

Bespoke wallpaper orders/vinyl wallpaper will only be sold in full metres as one roll. Bespoke wallpaper widths vary depending on base and pattern repeat so this can be discussed upon ordering your wallpaper.

Minimum order quantity of 1 metre per print.

Bespoke wallpapers orders are non refundable.

Wallpaper Roll Hanging Instructions

Our wallpaper is a specialised product.

Please read these instructions carefully before hanging Charlotte Jade wallcoverings. It is advisable that a professional decorator is used to hang your wallpaper.

1. Inspect Each Roll

Before cutting and hanging the wallcovering, ensure that all rolls have the same batch reference, are in good condition, with no variation in shade, and that no other faults are present. Please ensure that there are enough rolls to complete the job.

Do not assume that the wallcovering will come off the roll the correct way up. Always refer to the pattern reference or contact us at info@charlotte-jade.co.uk.

Examination before hanging is the buyer’s responsibility. No claim can be accepted after wallcoverings have been cut and hung. Any defects must be reported to us immediately and NO hanging is to be carried out. We will not be help responsible if faulty wallpaper is hung on the wall prior to reporting it to Charlotte Jade. In the event of any complaint, please quote the reference and batch number on this label.

2. Preparation

  • Walls should be clean, dry and even.

  • Remove any old wallpaper and loose paint.

  • Roughen painted surfaces with sandpaper.

  • Scrape powdery, flaky surfaces. Absorbent surfaces should be prepared with an oil based primer ensuring it dries completely.

  • New plaster should be allowed to dry out completely.

  • Metallic effects can be damaged if high levels of alkaline are already present in the walls. Preparing the walls with an alkaline resistant primer should prevent any damage of this type.

  • For best results, we recommend that the walls are cross lined using a good quality lining paper. Sizing the lining paper will aid adhesion.

  • Lining should be allowed to dry completely before hanging the wallcovering.

3. Pasting and Hanging

  • This is a ‘paste the wall’ product. The decorator should paste the wall and not the back of the wallcovering.

  • A premium quality ‘Tub’ adhesive, or an equivalent good quality, solvent-free, fungicide protected adhesive should be used.


  • Paste should be evenly applied to the wall to hang 1 length at a time, to an area slightly wider than the width of the roll.

  • Butt joins and use a decorator’s brush to smooth down the wallcovering, working from the centre to the edges to express air bubbles.

  • Avoid squeezing paste out of joins and ensure paste does not get onto the brush or roller.

  • No paste should be allowed to come into contact with the surface and hands should be kept clean and dry whilst handling the wallcovering.

  • Paste will damage the surface. Charlotte Jade cannot accept responsibility for marks or damage caused by paste.

  • Should any paste have been allowed to come into contact with the surface, it should be lightly sponged whilst still moist, using a clean damp sponge.

  • Ensure wallcovering is firmly adhered as, in the event of fire, loose wallcoverings can contribute to the hazard.

This information has been supplied in good faith, but without guarantee. Site conditions are beyond our control. It is the responsibility of the buyer to ensure that the environment is suitable for the wallcovering.

Cushions and Fabric

Cushion covers are sold without the inner pillow and Charlotte Jade recommends a duck feather filled pad.

Care instructions are given as a guide and Charlotte Jade will not be liable for any damage to goods.

As fabrics and dyes can be affected by light, Charlotte Jade recommends that where possible products are positioned away from direct sunlight and heat to protect it from fading.

N.B. Cushions and fabrics are sold without any flame retardant coatings.

As all fabrics have different manufacturing and natural characteristics. When selecting a fabric you must be aware of its suitability for purpose.

Please contact info@charlotte-jade.co.uk to discuss your bespoke fabric order.

Fabric shades may vary slightly from one printing batch to another.

If you are re-ordering to match an existing product please contact us at info@charlotte-jade.co.uk and supply us an original piece and we will endeavour to produce a commercial match. A perfect match cannot be guaranteed.

Bespoke Fabric orders will only be sold by full metres with a minimum order quantity of 1 metre.

Fabrics come in a variety of widths, please do enquire about this before placing your order.

Bespoke fabric orders are non refundable.

Fabrics are not sold with Flame Resistant coatings, unless specifically stated by Charlotte Jade. Please request Flame Resistant coatings if you require this for your project, if we do not receive a request we will assume you are happy to have no fire coating.

If you have requested a specific fire coating, it is advised that shrinkage of up to 3% may occur and 30cm of your fabric will be used as a test piece for the fire coating. Please take this into account when placing your fabric order, as you will require a greater quantity to cover the shrinkage and testing.

Art Prints

Art prints are sold without a frame.

Please contact info@charlotte-jade.co.uk to discuss your bespoke art order or unique illustration.

Colours may vary slightly from one printing batch to another.

Bespoke art print orders are non refundable.

Bespoke Services

Bespoke goods are any goods specifically personalised and/or tailored to your specifications.

Charlotte Jade reserve the right to use all designs and photographs of the product across our website and social media platforms. We will never disclose any personal information or details to third parties or online.

Charlotte Jade will own the right to any bespoke design work created for you. We have the right to reproduce it and sell as a Charlotte Jade product.

Proofs of your order will be send via email. You are responsible for checking for any mistakes. Charlotte Jade will not be held responsible for any inaccuracies. If items are printed with errors, it is your responsibility and Charlotte Jade will accept no refunds in this instance. We can however organise replacements at the same cost. Alterations must be rechecked and approved by the customer.

Bespoke Payments

Bespoke costs will differ depending on the specification.

Once we have discussed a timeframe and approved an estimate, Charlotte Jade will require a non-refundable deposit of 50% of the overall cost. The remaining fee will be required once the proofs have been agreed and before the order has been processed.

Once the balance of payment has been paid bespoke goods cannot be cancelled or changed.

All costs are to be paid in pound sterling by bank transfer.

VAT, packaging and delivery will be additionally applied to every costing.

Charlotte Jade cannot be responsible for any late delivery if payments are delayed beyond our control.

Please note minimum order quantities may apply to certain bespoke products.

Bespoke Deliveries

Additional time scales / deliveries will apply to bespoke services due to the specifications being tailored to the buyer.

Please allow 12 weeks for our bespoke design service. To avoid disappointment please do get in contact as early as possible.

If possible, Charlotte Jade will always try to accommodate tighter timescales. However, this may result in a greater cost for your bespoke design. Please mention your timescale when you make your initial enquiry with Charlotte Jade. Please contact info@charlotte-jade.co.uk.

Charlotte Jade will take extreme care when packaging. The product will be sent by recorded delivery and tracked, providing you with the most reliable delivery service. The cost of delivery within the UK and internationally will vary depending on the quantities ordered, therefore this will be discussed individually. It is very important you provide an address where someone will be available to sign for your delivery.

Charlotte Jade will hold no responsibility for loss or damage to your order once it has been dispatched. Charlotte Jade can not be held responsible for any late delivery.

N.B. Charlotte Jade are not responsible for import duties for International shipments.

Charlotte Jade will not be liable for any order which has been misplaced in the post, wherever possible we will obtain a proof of postage.

Bespoke goods which are delivered as described and are in good condition may not be refunded.

Samples are always advised on bespoke orders to avoid any disappointment with the colour of your product upon delivery.

Prices and Payment Methods

All prices featured on Charlotte Jade include 20% VAT and are excluding packaging and delivery unless otherwise stated.

Prices are listed in Pounds Sterling unless otherwise specified.

Charlotte Jade reserves the right to change prices of products and remove special offers at any time.

Full payments must be made prior to goods being dispatched. You are responsible for supplying accurate payment and delivery details with your purchase. Charlotte Jade will not accept an order unless all customer details are correct.

If a Charlotte Jade product is out of stock, you will be notified by email as early as possible. You will have the option to wait until your product is back in stock or to cancel your order. It is the customer’s responsibility to provide a legitimate email address to be contacted on.

Users can purchase products from Charlotte Jade with a valid credit or debit card via PayPal.


Delivery cost will vary depending on destination of products and total weight of package.

Please allow 5-7 working days for UK deliveries on items that are in stock, international deliveries will vary.

Charlotte Jade are not responsible for import duties for International shipments.

Charlotte Jade currently only ship to these international countries: United Kingdom, United States,
Australia, New Zealand, Spain, Portugal, Germany, Netherlands, Italy, Greece, Croatia, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Norway, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Russia and Malta. If you require delivery to any other international destination please do get in touch, info@charlotte-jade.co.uk

Additional time scales / deliveries will apply to bespoke services due to the specifications being a tailored service.

Quoted delivery times are given as an estimate.

All goods are dispatched suitably packaged for transit purposes only. The product will be sent by recorded delivery and tracked, providing you with the most reliable delivery service.

Items must be thoroughly checked for damage at point of delivery. After goods have been accepted/ signed for by the courier, Charlotte Jade can accept no responsibility of damage to your item.

If your item does arrived damage, do not accept the delivery and contact Charlotte Jade immediately for a replacement, on 077 43134343 or info@charlotte-jade.co.uk.

A proof of damage, for example a photograph of the damage, may be required. Upon return of damaged/incorrect/ unwanted good, the full price of goods will be refunded through the payment method used to purchase the goods.

It is very important you provide an address where someone will be available to sign for your delivery.

Charlotte Jade will hold no responsibility for loss or damage to your order once it has been dispatched. Charlotte Jade can not be held responsible for any late delivery

Charlotte Jade do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.


Returns will only be accepted if the product is unopened/undamaged and we are notified of this return within 7 days of delivery date. Customers are entitled to a full refund once we receive your returned goods. Accounts will be credited within 7 working days.

Refunds will not be given on any wallpaper that has been hung on the wall.

Customers wishing to return items must notify Charlotte Jade in writing via email: info@charlotte-jade.co.uk.

Customers must arrange the items to be returned themselves and at their own cost. Charlotte Jade is not deemed to cover the cost of delivery for returned goods.

Returns must be sent to: The Barn Goldingtons, Church Lane, Sarratt, Hertfordshire, WD3 6HE and must include all documentation you received with the purchase.

Personalised or bespoke items, such as made to measure wallpaper, are non refundable.

If you receive an incorrect item, Charlotte Jade must be notified immediately upon delivery. Replacement orders will be sent free of charge providing we are notified within 7 days of delivery date. No claim will be accepted outside this time. In this instance, returned delivery cost will be refunded, provided receipt of postage is proven.

You are entitled to cancel your order, providing your order has not been dispatched. If you do wish to cancel your order, Charlotte Jade must be notified by email, info@charlotte-jade.co.uk.

Data Protection and Privacy

We will respect the privacy of your personal data and we will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction.

To proceed with your order, we have to process and store your data providing your data to third parties who are directly involved with your order, such as couriers. By placing an order with us, you agree to your data being processed by Charlotte Jade. We will not pass on your data to anyone outside our organisation.

We will periodically send email newsletters regarding our latest news and offers.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable procedures to protect and secure the information we collect online.

We will not sell, distribute or lease your personal information to third parties.

Please refer to our full Privacy Policy.

Intellectual Property

You recognise and agree that all copyright, database rights, trademarks and all other intellectual property rights in all material and/or content of this website is owned by Charlotte Jade.

Accuracy of Content

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was uploaded onto the system. We aim to keep the content as up to date and accurate as possible, however due to inadvertent clerical or administrative errors the information including product descriptions appearing on our website at any particular time may not always reflect the product exactly.

Every effort is made to ensure that the colour and design of the product appear as accurately as possible, however the actual colours you will see can vary dependent upon your computer and as such we cannot guarantee that the goods on delivery will reflect the colour on screen. Please contact info@charlotte-jade.co.uk should you require a sample.


Nothing in the terms and conditions in any way limits our liability for death or personal injury caused by our negligence or by fraud.

Any instructions are given as a guide, Charlotte Jade will not take responsibility for any loss or damages caused in connection with our products.

Although we make every effort to make sure that this site is free from viruses and defects unfortunately we cannot guarantee that use of this website or those linked from it will not cause damage to your computer. Charlotte Jade will not be liable for any loss or damage caused from the use of this site.

Amendments to Terms and Conditions

We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on the www.charlotte-jade.co.uk and it is the buyers responsibility to read the terms and conditions on each occasion.