Delivery & Returns
Delivery costs will vary depending on destination of products and total weight of package.
Please allow 5-7 working days for UK deliveries on items that are in stock, international deliveries will vary.
Charlotte Jade are not responsible for import duties for International shipments.
Charlotte Jade currently only ship to these international countries: United Kingdom, United States, Ireland, France, Germany, Belgium, Monaco, Switzerland, Italy, Finland, Portugal, Spain, Norway, Poland, Sweden, Turkey, Greece and Russia. If you require delivery to any other international destination please do get in touch, firstname.lastname@example.org
Additional time scales / deliveries will apply to bespoke services due to the specifications being a tailored service.
Quoted delivery times are given as an estimate.
All goods are dispatched suitably packaged for transit purposes only. The product will be sent by recorded delivery and tracked, providing you with the most reliable service.
Items must be thoroughly checked for damage at point of receipt. After goods have been accepted/ signed for by the courier, Charlotte Jade can accept no responsibility of damage to your item.
If your item does arrive damage, do not accept the delivery and contact Charlotte Jade immediately for a replacement, on 07796 614158 or email@example.com.
A proof of damage, for example a photograph of the damage, may be required. Upon return of damaged/incorrect/ unwanted good, the full price of goods will be refunded through the payment method used to purchase the goods.
It is very important you provide an address where someone will be available to sign for your delivery.
Charlotte Jade will hold no responsibility for loss or damage to your order once it has been dispatched. Charlotte Jade can not be held responsible for any late delivery.
Charlotte Jade do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.
Returns will only be accepted if the product is unopened/undamaged and we are notified of this return within 7 days of your delivery date. Customers are entitled to a full refund once we receive your returned goods. Accounts will be credited within 7 working days.
Customers wishing to return items must notify Charlotte Jade in writing via email: firstname.lastname@example.org.
Customers must arrange the items to be returned themselves and at their own cost. Charlotte Jade is not deemed to cover the cost of postage for returned goods.
Returns must be sent to: The Barn Goldingtons, Church Lane, Sarratt, Hertfordshire, WD3 6HE and must include all documentation you received with the purchase.
Personalised or bespoke items, such as made to measure wallpaper, are non refundable.
If you receive an incorrect item, Charlotte Jade must be notified immediately upon delivery. Replacement orders will be sent free of charge providing we are notified within 7 days of delivery date. No claim will be accepted outside this time. In this instance, returned delivery cost will be refunded, provided receipt of postage is proven.
You are entitled to cancel your order, providing your order has not been dispatched. If you do wish to cancel your order, Charlotte Jade must be notified by email, email@example.com.