Delivery costs will vary depending on destination of products and total weight of package.
Please allow 5-7 working days for UK deliveries on items that are in stock, international deliveries will vary.
Charlotte Jade are not responsible for import duties for International shipments.
Charlotte Jade currently only ship to these international countries: United Kingdom, United States,
Australia, New Zealand, Spain, Portugal, Germany, Netherlands, Italy, Greece, Croatia, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Norway, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Russia and Malta. If you require delivery to any other international destination please do get in touch, firstname.lastname@example.org
Additional time scales / deliveries will apply to bespoke services due to the specifications being a tailored service.
Quoted delivery times are given as an estimate.
All goods are dispatched suitably packaged for transit purposes only. The product will be sent by recorded delivery and tracked, providing you with the most reliable service.
Items must be thoroughly checked for damage at point of receipt. After goods have been accepted/ signed for by the courier, Charlotte Jade can accept no responsibility of damage to your item.
If your item does arrive damage, do not accept the delivery and contact Charlotte Jade immediately for a replacement, on 07743 134343 or email@example.com.
A proof of damage, for example a photograph of the damage, may be required. Upon return of damaged/incorrect/ unwanted good, the full price of goods will be refunded through the payment method used to purchase the goods.
It is very important you provide an address where someone will be available to sign for your delivery.
Charlotte Jade will hold no responsibility for loss or damage to your order once it has been dispatched. Charlotte Jade can not be held responsible for any late delivery.
Charlotte Jade do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.